Welcome to Shohag Polli Resort!
Enter a world of excitement and relaxation as you explore our enchanting retreat. These Terms of Service are your gateway to the myriad experiences that await you at our resort. With every amenity and service crafted to delight and inspire, your journey with us promises to be nothing short of extraordinary.
Reservation and Payment Policy:
To secure a reservation at our resort, guests are required to provide accurate and complete information. This includes full names, contact details, and valid payment information.
Guest Identification: In addition to your information, we request identification for all guests accompanying you during your stay. This is necessary to ensure the safety and security of all guests and to confirm their status as part of your reservation.
Reservation Confirmation: All reservations are subject to availability and will be confirmed by our resort upon receipt of your booking request. We reserve the right to decline any reservation request at our discretion.
Payment Terms: Payment for accommodations and services is required at the time of reservation or as otherwise specified. Failure to provide payment may result in the cancellation of your reservation.
We appreciate your cooperation and understanding of our reservation and payment policies. Should you have any questions or require further clarification, please do not hesitate to contact our reservation team.
Compliance with Rules and Guidelines: Guests are expected to strictly adhere to all rules and guidelines outlined by the resort for the utilization of facilities, which encompass swimming pools, picnic areas, event spaces, and any other amenities provided. Failure to comply with these regulations may result in immediate action taken by the resort.
Zero Tolerance for Violations: The resort maintains a zero-tolerance policy towards any guest who breaches these terms or engages in inappropriate behavior while utilizing the facilities. Such actions include but are not limited to disruptive conduct, disregard for safety protocols, or any behavior deemed detrimental to the enjoyment of other guests.
Denial of Access: Shohag Polli Resort reserves the unequivocal right to deny access to facilities or services to any guest found in violation of these terms. This decision will be made at the discretion of resort management, with the paramount concern being the safety, comfort, and enjoyment of all guests.
Enforcement Measures: In the event of non-compliance, resort staff are authorized to take necessary measures to address the situation promptly. This may include issuing warnings, restricting access to facilities, or expulsion from the premises without refund, depending on the severity of the violation.
Guest Responsibility: It is the responsibility of each guest to familiarize themselves with the rules and guidelines governing facility usage and to conduct themselves in a manner befitting a respectful and responsible guest of Shohag Polli Resort.
We trust that all guests will adhere to these regulations to ensure a harmonious and enjoyable experience for everyone. Any queries or concerns regarding the Use of Facilities Policy can be directed to our resort management team.
Room Assignments: Room assignments are made based on availability at the time of check-in and are subject to change at the discretion of Shohag Polli Resort. While we make every effort to accommodate specific room requests, we cannot guarantee availability of requested rooms.
Damage Responsibility: Guests are expected to treat all resort property with care and respect. Any damages caused to the rooms or resort property during the stay will be the responsibility of the registered guest. This includes but is not limited to, damage to furniture, fixtures, appliances, and any other resort amenities.
Damages Charges: Shohag Polli Resort reserves the right to charge the full amount for any damages caused by a guest during their stay. This charge will be applied to the payment method provided at the time of reservation or check-in. Guests will be notified of any charges and provided with an itemized list of damages, if applicable.
Security Deposit: In some cases, a security deposit may be required upon check-in to cover potential damages or incidentals. This deposit will be refunded in full at the conclusion of the stay, provided no damages or additional charges are incurred.
Reporting Damages: Guests are encouraged to report any damages or issues with their room or resort property to the front desk immediately upon discovery. Prompt reporting allows us to address concerns efficiently and ensure a comfortable stay for all guests.
We appreciate your cooperation in maintaining our resort's facilities and ensuring a pleasant experience for all guests. Should you have any questions regarding our Room Accommodations policy, please feel free to contact our guest services team for assistance.
Food Services:
Food services provided by the resort are subject to availability and may be subject to additional charges.
Special dietary requests should be communicated to the resort in advance.
Event Management Services:
Event management services are available for weddings, conferences, and other special occasions.
Additional terms and conditions may apply to event bookings, including minimum guest counts, deposits, and cancellation policies.
Guest Conduct:
Guests are expected to conduct themselves in a respectful manner and adhere to all resort policies and guidelines.
The resort reserves the right to refuse service or ask guests to leave if their behaviour is disruptive or violates these terms.
Liability:
The resort is not liable for any loss, damage, or injury sustained by guests during their stay, including but not limited to accidents, theft, or natural disasters.
Guests are encouraged to secure personal belongings and purchase travel insurance for added protection.
Indemnification:
Guests agree to indemnify and hold the resort harmless from any claims, damages, or losses arising out of their use of resort facilities or services.
Changes to Terms:
The resort reserves the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting the revised Terms on our website.
Governing Law:
These Terms of Service are governed by the laws of [insert jurisdiction].
Contact Information:
If you have any questions or concerns about these Terms of Service, please contact us at 01321213232.
By using our resort facilities or services, you agree to abide by these Terms of Service. If you do not agree with any aspect of these Terms, please refrain from using our services.
Last Updated: 11.03.2024